Working At Call Connection

Call Connection employs over 250 people in its centrally-located contact centre in Ipswich.


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Telephone lead trading service


We work with about 120 insurance companies including AXA, Swinton, Admiral and AA Insurance. Our main activity is the provision of a telephone lead trading service. This involves talking to motor and home insurance shoppers and using our own unique software to match them to the most appropriate insurance companies. These shoppers are either passed to us by other insurance companies or we call them at policy renewal time if they are already on our database.

Specialist telephone and administration services

We also provide specialist telephone sales and administration services to a number of insurance providers – a growing part of our business – and we operate an online division too.

A few facts and figures:

50,000 telephone enquiries handled per week
Telephone enquiries handled per week
34,000 pieces of fruit given to staff annually
Pieces of fruit given to staff annually
Nearly £90,000 raised for charities in the last 5 years
Raised for charities in the last 5 years



Want to join the team? Check out our Current vacancies