Call Connection employs over 250 people in its centrally-located contact centre in Ipswich.
We work with about 120 insurance companies including AXA, Swinton, Admiral and AA Insurance. Our main activity is the provision of a telephone lead trading service. This involves talking to motor and home insurance shoppers and using our own unique software to match them to the most appropriate insurance companies. These shoppers are either passed to us by other insurance companies or we call them at policy renewal time if they are already on our database.
We also provide specialist telephone sales and administration services to a number of insurance providers – a growing part of our business – and we operate an online division too.
A few facts and figures: