Recruitment Process

The recruitment process at Call Connection varies according to the job being applied for. The process for the entry level contact centre role of Call Transfer Executive generally involves:

  • Written application

  • Telephone interview

  • Face-to-face interview

Other roles, in departments such as IT for example, may involve a practical or theoretical test.


Below is a list of some of the most common questions we get asked about our application process and about working for Call Connection.

All of our vacancies are filled on a full-time (40 hours per week) basis unless otherwise stated.
We offer a range of facilities and benefits to staff which can be found on the Working At Call Connection page.
Our contact centres are open between 9am–7pm Monday – Friday and 9am–5pm on Saturday. These hours are subject to change according to operational demand. Call centre staff work on a shift basis within the opening hours. Other business departments work between 8am-5pm or 9am-6pm.
We operate a smart/casual dress code and require all employees to remain well groomed, stylish and well presented whilst at work. Dependant upon the area of the business in which you work, you may be required to adopt a higher level of business dress when meeting with external partners/customers.
Not necessarily. We offer new Call Centre Agents a comprehensive 4 week training scheme at the start of their employment to make sure they have all the skills required to do the job. We look for candidates with a strong work ethic and the determination to succeed.
A career at Call Connection can be whatever you want it to be. We place a strong focus on promoting from within and you can rely on the support and guidance of our experienced team to help you progress through the company. However, if you’re looking for a short term role while you’re considering your career options, we can accommodate that too.
Yes, Call Connection has its own full-time training and coaching team which includes an active learning centre. We offer a variety of courses including an Ofqual registered accreditation scheme.

You can apply by either CV or application form (preferred).

We utilise a variety of different screening processes depending on the role. You may be asked to take part in a combination of the following processes: telephone interview; group workshop; or face-to-face interview. Please rest assured that these are all designed to get the best out of you without being too nerve racking!

When it comes to applying for a job with any company, there may not be a second chance, so here’s some top tips for when you apply to work with us:

  1. Always make sure that you provide contact details so we can get in touch.
  2. Complete all sections of the application form.
  3. Check your spelling on your CV before you submit it.
  4. Sell yourself!

See our ‘Interview Tips’ PDF below for our own guidance on the interview and what we are looking for.

We will try to let you know whether you’ve been successful or not as soon as possible. You will have the outcome of our decision within 2 weeks.

Yes, for applications for the role of Call Centre Executive, please bring the following to your interview:

  • Proof of your right to work in the UK: Valid Passport or Full Birth Certificate or Non EEA Passport and your Biometric Residence Permit.