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Staff Benefits

Call Connection offers a wide range of facilities and benefits to its staff.


Financial Benefits


Competitive Salary

Competitive salaries which are reviewed annually. Call centre staff are awarded a high basic and a good opportunity to earn a monthly bonus.

Life Assurance

The Company provides all staff with life assurance cover to the value of two times the employee’s basic annual salary.

Private Medical Insurance

We offer subsidised enrolment to PruHealth Vitality.

Everyday Medical Expenses Cover

Entry level Simply Health cover offered to all staff for treatments such as dental, physiotherapy and help with optician fees.

Contributory Pension

A Standard Life pension is offered with auto-enrolment.

Right To Buy Holiday

In addition to normal holiday entitlement, employees are able to "buy" additional holiday to a maximum of 5 days.

We also offer

Christmas savings scheme and childcare vouchers.

Call Connection Accreditation Scheme (CCAS) logo

Training And Development

There are great opportunities for career enhancement and progression at Call Connection and many of our staff have progressed through the business.

We have a training and coaching department dedicated to staff development, offering a variety of courses from leadership coaching to general business skills.

For call centre staff, we are able to offer access to the Call Connection Accreditation Scheme (CCAS) award in financial services (call centres) which is registered by Ofqual and awarded by the ATHE (Awards For Training and Higher Education). This aims to improve the financial services knowledge of our staff, as well as providing an accredited qualification.

All courses are free and open to all Call Connection staff.

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Office Environment

Our office in Ipswich, located in the center of town, has a comfortable room where staff can take their scheduled breaks, with food preparation facilities and internet stations.

We provide free refreshments including tea and coffee as well as fresh fruit.



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