To date CCL has written over £70 million of GWP on behalf its third party sales administration clients.
Since 2011, CCL has provided sales fulfilment, customer service and renewal retention services to its partners and currently handles in excess of 30,000 calls per month, delivering a highly efficient service and a very competitive CPA.
This service can be integrated with any existing contact centre operation to provide additional or alternative resource. Taking inbound calls from any source and using the insurance providers’ own sales system, specially trained CCL agents attempt to sell policies, including any add-ons. Payment collection also uses the providers’ own system.
Call Connection can also handle broader third party policy administration work as well as MTAs and both inbound and outbound renewal campaigns.
The benefits are clear: Call abandonment is minimised; customer service levels are improved; and sales are increased. Accountability is paramount too, with full call recording and detailed MI provided.