Overview

Call Connection provides personal lines telephone lead trading, third party sales and administration, bespoke contact centre services and online insurance aggregation.

Call Connection (CCL) was established in 2003 by a management team which had previously run successful personal lines insurance brokerages. CCL works with over 80 UK insurers including Admiral, The AA, Be Wiser, Swinton, Brightside, Allen & Allen, Adrian Flux and insurethebox.

  • 200 seat call centre in Ipswich
  • UK’s largest telephone lead trading company
  • Third party sales and administration services
  • Tailor made contact centre solutions
  • Online motor insurance aggregation – Tiger.co.uk and white label sites

Accreditation

CCL is authorised and regulated by the Financial Conduct Authority and is ISO Quality Assured.

View our accreditation

Partner Testimonials

They have great technology, they have very good people.

Steve Griffiths, Head of Personal Lines, Swinton Insurance.

We're delighted to have the opportunity to work with Call Connection. Our people love working with them and our customers appreciate talking to them.

John Close, Insurance Relations Director, AA Insurance Services.

Our relationship with Call Connection has developed excellently over the last 18 months thanks to their flexibility and positive approach to helping us meet our targets.

Stewart McAlpine, Head of Online Marketing, Hastings Direct.

They understand the insurance market and what we need and develop the right solution for our business - they have good people who deliver.

Tom Acott, Head of Business Development, 1st Central.

Markerstudy has been working with Call Connection for over 6 years. [Our work with them] allows us to put the right types of enquiries in front of our sales agents, giving them the best opportunities to convert onto sales.

Martyn Holman, Commercial Director,Markerstudy.

They listen, they understand, they deliver.

Mark Bower-Dyke, Chairman, Be Wiser.

We feel that both their aggregator system and account management team are second to none.

Jonathan Bentley, Director, Q4.

Admiral has built a solid relationship with Call Connection, helped by their "can-do" attitude tailoring solutions for our individual needs.

Sophie Williams, Head of Marketing Ancillaries, Admiral Group.

Their professionalism, flexibility, technology and their understanding of our business have delivered in spades for us.

Mike Brockman, CEO, insurethebox.