Contact Centre Solutions

CCL provides a range of bespoke contact centre services and solutions.

The combination of CCL’s proprietary IT and telephony systems, its insurance broking background and a great team of contact centre agents can be used to create highly tailored contact centre services. These have been well received by insurers and brokers, many of whom are facing increasing pressures on their own contact centres.

Some examples of services we have either specifically developed for partners or recently scoped for potential partners are:

  • Service protection support
  • Disaster recovery
  • Overflow call management

If you are interested in finding out more about the services that we provide to insurance companies, please contact our Business Development team newbusiness@callconnection.com.

Download brochure of services