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Privacy and Security Policy
Call Connection Ltd takes the protection of your data very seriously and has notified the Information Commissioner of its intention to
process personal data in accordance with The Data Protection Act 1998.
If you require more detailed information about The Data Protection Act 1998, you can visit the Information Commissioner's website
at: http://www.ico.gov.uk/
How we will use your data
We may collect your personal data, which may be sensitive personal data, via the call transfer service that we provide.
We will ask for your permission to use your data during the telephone service offered.
The product providers that you may be transferred to may use your data to provide a quotation and may contact you directly by
email, telephone or SMS in relation to your specific search.
If you choose to purchase a product from one of the providers, you will then be giving them permission to use your data for
the purpose of administering the contract and to contact you. You must check providers' policies carefully to ensure you
understand what permission you are granting them to contact you and the manner of that contact.
If you do not wish to receive any future contact from Call Connection Ltd, you can advise us at any point during the call or
contact us at the address listed under the 'Your rights' section of this Privacy and Security Statement.
Data Transfer
In some circumstances Call Connection Ltd may be able to transfer some or all of your data across to the selected product providers,
saving you time in your search. Where this is the case we will ask your permission first before transferring any data to the product
providers. Once the product providers have your details they will confirm any additional criteria they need to be able to obtain a
quotation for you. They may also wish to re-confirm data that has been sent across to ensure correct information is recorded.
This service may not be available to all customers.
Before you provide us with any information about other people, you must get their permission. This applies to all information you
provide about them, but especially to sensitive data such as health information or convictions. In submitting their details, you are
confirming to us that you have their permission to do so, and that they understand how their information will be used under the terms
of this Privacy and Security Policy.
Credit Searches
In the course of arriving at an insurance quotation, some insurance providers may use a credit scoring system to search and assess
your credit information. Call Connection Ltd does not carry out any credit searches, but may offer a transfer to product providers who do.
Unsolicited e-mails
We do not opt-in to any contact options on your behalf, other than as set out in this Privacy and Security Policy, to further
prevent your data being used in a way in which you would not want. If you experience any problems with unwanted contact, please
notify Call Connection Ltd: comments@callconnection.com.
Purchasing your product
Call Connection Ltd may contact you via email and SMS (text message service) to help you in your search for products.
Call Connection Ltd will not provide any advice on the products you have been offered, or provide a specific recommendation;
they will act only as a call transfer agency to put you in touch with an appropriate company. Products are purchased directly
from the product providers, you will not be able to purchase any products from Call Connection Ltd.
Call Connection Ltd may record and monitor any form of contact made to you. Access to such recordings will be strictly restricted
at Call Connection Ltd, with a full audit trail of any access given for the purposes of legitimate interest of the data controller
or to meet a formal request, in accordance with UK Laws, for the purpose of administering a product you may have purchased, in your
vital interests, to meet any legal obligation, or to assist in the prevention or detection of crime.
Confidentiality
Call Connection Ltd will treat all your personal information as private and confidential.
Other than under the terms of this Privacy and Security Policy, we will not disclose any of your information.
Should, at any future stage, the need arise for us to use any other company to assist with the monitoring or analysis of data,
such companies will be subject to strict agreements to maintain our commitment to the protection of your data.
The same duty of care is applied to all our employees.
Your rights
If you do not agree with this Privacy and Security Policy then you should not provide any of your personal information to
Call Connection Ltd. If at any time after you have provided us with your personal data and you would like to object to your data
being used, contact us via the following methods:
We will endeavour to process your request as soon as possible, however this may take up to 28 days.
These Privacy and Security Policy were last updated on 1st February 2010.
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